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  1. Shipping
  2. Returns
  3. Payment
  4. Size guide
  5. Other

Shipping

Yes, we ship to many countries. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. 

So far, we do not ship to the following destinations:

Faroe Islands and Greenland (DENMARK) Åland Islands (FINLAND) Corsica, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and Futuna Islands and New Caledonia (FRANCE) Iceland Heligoland and the Busingen area (GERMANY) Campione d ' Italy, Livigno, San Marino and Vatican City (ITALY) Aruba and the territories of (Netherlands) Antilles (NETHERLANDS) Svalbard (NORWAY) Ibiza, Mallorca, Menorca, Andorra, Canary Islands, Ceuta and Melilla (SPAIN) Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, Jersey, Guernsey and Gibraltar (UK)

Orders ordered before 12, is usually sent the same weekday. Orders placed later will be shipped the following weekday excluding public holidays. Delivery times are estimates and should be used as a guide. You can read more under our delivery page here

If you have not received your order within the time frame stated under our delivery terms here. You can contact us at onlinecustomercare@day.dk

Your will receive a shipping confirmation by email when your order has been shipped from our warehouse. This email contains a tracking link that allows you to track the package for delivery. However, be aware that it can take up to 24 hours from when you receive the email until the link is active with information about the status of your package.

Returns

Returns

We want you to be fully satisfied with your order. If for any reason you are not fully satisfied, you can return any purchases ( including reduced items) within 14 days of reciept.  

Please note that all returns must be sent directly to our address below. 

You must pay for your return yourself.

You can return your order within 14 days of receiving it. If you decide to return after the 14 days you will be charged 25 GBP from the original amount. 

Please note that all returns must be sent directly to our address below. Merchandise must be returned in one package.

Note, you will be charged 180 NOK/15 GBP in handling fee for returning orders from a non-EU country.

Once the return has been checked by our team at our warehouse, you will recieve a refund within 20 business days. The refund is always creditited to the payment method with which the original purchase was made with.

Returns should be sent to:

Textile Logistics 
Thrigesvej 27

7430 Ikast
Att: DAY/ 2NDDAY

Your return package must also contain a copy of the order confirmation, invoice or other documentation showing your purchase.

Items cannot be returned as a collect on delivery and not to a collection point address and you must pay for the cost of returning them. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.

If you have any questions, please contact our customer care team at OnlineCustomerCare@day.dk

Once our team has checked your return shipment, you will receive your money back within 20 business days. The amount will be refunded using the same payment method you used to complete your order.

In the event that we have sent you a wrong item or an item with a defect, we apologize. Please send the item back, and if you want another item you can place a new order online

For items you have bought on sale, the same return rules apply: Please send items you do not want back to us within 14 days of receiving your order. 

To read more about our return policy, please click here

Payment

You can use the following payment methods in DAY's webshop.

Dankort
MasterCard
We saw
Show Dankort
Mobile Pay

VAT will be added to your order according to current rules. Note that the VAT rate may vary from country to country. The amount you pay in VAT is stated in our checkout as well as on your order confirmation and invoice.

Size guide

Below each product is a size guide that you can use to find your size

Other

Contact us at onlinecustomercare@day.dk

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