Returns
We want you to be fully satisfied with your order. If for any reason you are not fully satisfied, you can return any purchases ( including reduced items) within 14 days of reciept.
Please note that all returns must be sent directly to our address below.
You must pay for your return yourself.
You can return your order within 14 days of receiving it. If you decide to return after the 14 days you will be charged 25 GBP from the original amount.
Please note that all returns must be sent directly to our address below. Merchandise must be returned in one package.
Note, you will be charged 180 NOK/15 GBP in handling fee for returning orders from a non-EU country.
Once the return has been checked by our team at our warehouse, you will recieve a refund within 20 business days. The refund is always creditited to the payment method with which the original purchase was made with.
Returns should be sent to:
Textile Logistics
Thrigesvej 27
7430 Ikast
Att: DAY/ 2NDDAY
Your return package must also contain a copy of the order confirmation, invoice or other documentation showing your purchase.
Items cannot be returned as a collect on delivery and not to a collection point address and you must pay for the cost of returning them. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.
If you have any questions, please contact our customer care team at OnlineCustomerCare@day.dk
